Return Policy

Unopened items in their original packaging can be returned within the return window shown on your order details page, starting from the delivery date.

To start a return, go to your account, open the relevant order, and use the "Request a return" option on any eligible delivered item. Our team will review your request and follow up with next steps.

For safety and regulatory reasons, opened medicines, prescription items, and certain personal care products may not be eligible for return unless they arrived damaged, incorrect, or defective. Please check the item's product page for any specific return notes.

If your item arrived damaged or incorrect, please contact support with photos as soon as possible — these cases are prioritized and typically resolved faster than standard returns.